Job Snapshot


Location:
Melbourne East
Work Type:
Permanent
Category:
Admin/Customer Service
Reference ID:
12819990

Job Summary

  • South-Eastern Suburbs
  • Attractive Salary
  • Supportive Team Environment

ABOUT THE COMPANY

Our client is a large multi-national manufacturing company, with operations across Australia, New Zealand and the US. With 7000+ employees across multiple regions and headquarters based in Melbourne, our client leads in innovation and design in their chosen industry.

ABOUT THE ROLE

Working as a Sales Support and Customer Service Consultant you will be responsible for managing complex orders, delivering quality service to long standing customers and ensuring that every customer receives their orders, by managing delivery times, dealing with complex enquiries and building fantastic relationships. You will be reporting to the Customer Service Manager for the office and working with 10 other team members.


DUTIES

  • Process 'made to order' sales and manage with the customer
  • Manage cases and enquiries to deliver timely resolutions
  • Maintain and update customer information and records
  • Manage communication between customer and other internal stakeholders
  • Raise invoices and ensure payment for the business
  • Provide sales support for sales team

SKILLS & EXPERIENCE

  • Previous experience in order processing or supply chain is essential
  • Demonstrated experience in a Customer Service/Sales Support or similar role
  • SAP Experience
  • Experience with Made to Order processes is a must
  • Strong attention to detail to deal with tracking complex orders
  • High level communication to interact with customers and internal - written and verbal
  • Manage and deliver to deadlines


BENEFITS

  • Training and support provided to allow you to perform well in this role over the contract
  • Opportunity to develop your career and enhance your skills
  • Family type working culture


For more information, you can call Georgia OLoughlin in our Melbourne office on (03) 9918 0951 quoting Job Reference 513748 or alternatively, apply here to register your interest.