Job Snapshot

Greater Western Sydney
Work Type:
Financial Services
Reference ID:

Job Summary

  • Assist with the delivery of market leading customer service
  • Opportunity to implement you own ideas to further improve service to customers across NSW
  • Office located just a short walk from Parramatta Station

Aston Carter is engaged with a leading domestic Insurer in the search for empathetic, customer orientated Complaints Resolution Adviser’s to further cement the Group as a market leader in customer service. The role requires excellent written and verbal communication skills, a strong understanding of the Worker’s Compensation industry, as well as an exceptional customer centric mindset.

This role will see you managing and resolving an array of issues and complaints with a focus on enhancing the overall customer experience.

Key responsibilities include:

  • Empathetically handle customer complaints and deliver an accurate and efficient resolution for the customer
  • Protect and enhance the businesses reputation by providing an outstanding customer experience
  • Collaborate with colleagues to determine customer trends and provide your own opinion as you work to implement processes to further improve the Group’s service
  • Conduct case reviews where necessary to ensure that the customer receives the full benefits they are entitled to
  • Utilise your knowledge of Workers Compensation to autonomously make effective judgement decisions

To be successful you will have a strong understanding of Workers Compensation through hands-on experience in the industry, as well as exposure to managing customer complaints in a high volume environment.

If you or someone you know is interested in learning more, please reach out to Samuel Ferguson on 02 9087 6209 or apply within.